Terms of Use
This website is operated by PM PAYU MUAYTHAI in Koh Samui, Thailand. Content is provided for general information. We may update this page at any time. Thai law governs this website.
Privacy Notice (PDPA)
We collect only the data needed to operate our gym communication and bookings, including contact details shared through WhatsApp, Instagram, or calls, and booking notes written at the gym (first name and training date).
When you contact us through WhatsApp, our internal system receives and stores WhatsApp webhook events and message records. These records may include your phone number or WhatsApp identifier, your profile name if available, message content (including text and emojis), message type, technical message identifiers, timestamps, reply relationships, and media references and metadata. We also retain the original webhook payload sent by Meta so that we can avoid losing messages, investigate processing errors, and prevent duplicate processing. The current system stores media references and metadata, but does not download or archive the image, video, audio, or document file itself.
We use WhatsApp records only to manage bookings and customer enquiries, maintain an accurate customer-service history, prevent messages or booking information from being lost, and operate and improve our internal gym workflow. Our system can display translations of customer messages and staff-written replies to help authorized gym staff communicate in different languages. After a staff member writes and submits a reply, the system may translate it and send the resulting operational message through the WhatsApp Business Platform.
For DTV visa support, we may also receive application-related documents you choose to send us, such as passport identification pages, proof of current location, financial documents, and other supporting records needed to prepare your training enrollment and related gym documents.
We also use Google Analytics (GA4) to understand website traffic trends.
We use data for booking management, customer communication, service operations, and legal compliance. WhatsApp data is received through Meta's services, processed by our application on Cloudflare Workers, and stored in a private Cloudflare D1 database. Other data may be processed through service providers such as Meta, Cloudflare, and Google. Depending on their infrastructure, these providers may process data outside Thailand. We handle such processing in accordance with applicable law.
Access to customer records is limited to authorized gym staff and service providers that need the data to operate the service. We use reasonable technical and organizational safeguards to protect the data. We do not sell personal data or use WhatsApp message content for unrelated advertising.
We retain WhatsApp conversation and message records, including raw webhook events, for up to 24 months after your last interaction with us. We then delete or anonymize them unless we need to keep specific records longer for an ongoing booking, a legal obligation, or the establishment, exercise, or defense of legal claims. You may request deletion earlier as described below.
Booking details may include information about a child that a parent or legal guardian provides to us. We use this information only for booking, communication, and training-safety purposes. A parent or legal guardian may exercise the child's data rights.
DTV-related documents are used only for communication with you, preparation of your gym support documents, and reasonable internal record-keeping connected to the service you request. We do not sell this data.
Please send only the documents necessary for your request. If you want us to delete DTV-related documents from our records after your case is closed, you can request deletion by contacting us on WhatsApp.
Data Deletion and Your Rights
You can request access to, correction of, or deletion of your personal data by contacting us on WhatsApp at +66 80 467 1709 or by emailing contact@pmpayumuaythai.com. Please identify the WhatsApp phone number concerned and the action you request. We may verify your identity before responding, and we will process the request in accordance with applicable law.
Booking Terms
Bookings are arranged via WhatsApp, Instagram, or phone call.
Payment is in cash at the gym.
No refunds.
For DTV-related training programs, if the visa application is refused, we refund the training program payment made to us. Official visa fees paid to Thai authorities and any bank transfer or payment processing fees are not refundable.
Rescheduling is generally free, subject to schedule availability.
Training packs are valid for a maximum of one month from purchase date.
No-show sessions are not charged.
Photo and Video Policy
We may publish training photos or videos on our website, social media, and ads to show gym activities.
If you want your image removed, message us on WhatsApp and include the photo or link. We will remove it as soon as reasonably possible.
For underage persons, a parent or legal guardian can request removal at any time.
Contact
Business name: PM PAYU MUAYTHAI
Phone / WhatsApp: +66 80 467 1709
Email: contact@pmpayumuaythai.com
Instagram: @pmpayu_muaythai_samui
Address: H25H+39X, Bophut, Ko Samui District, Surat Thani 84320, Thailand
Last updated: August 22, 2026